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bigfatkitty
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Magic Online Fraud
« on: May 13th, 2005, 12:16am »
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Damn Netherlandians!   Angry
 
I went to log in at MTGO today to perhaps beat up on Mike again and to my wonder, I couldn't get in.  After several attempts and receiving 'Bad User Name and Password' messages, I decided to call our good friends at WOTC Customer Service.    
 
After being on hold for fifteen minutes, I was told my account was blocked due to fraudulent activity.   Angry   My response was, 'Huh?'.   Huh
 
They asked if I had had dealings with someone who went by the handle:  Mischa1979.  I told them I made an Ebay purchase from him and that's how I got his cards.  His Ebay user name is:  freak_of_magic  and of course he's from Netherlandia.  I'm sure the guy is either Nico himself or a close cousin.   Undecided   I seems this moron was using a stolen credit card to make purchases and then turned around and sold them on Ebay.
 
All I bought from the guy were common sets of four!  Shameful I know, but I needed to make a deck even from crappy cards.   Embarassed
 
The geniuses at customer service said I could only send the info through their new help desk online.  Of course, the crappy site kept bombing.  That meant another fifteen minute hold on the phone.  
 
After an explanation, to a phone pleeb, I was allowed after thirty more minutes to talk to a...hold your breath...manager said 'Hi' and put me on hold for another half hour.   Angry
 
It took him awhile, but he finally agreed the website didn't work and gave me a non-functioning e-mail address which I discovered after he said he couldn't remain on the line.  (Damn you straight to Hell, WOTC!)
 
Another call...more waiting...another supervisor...more waiting.  Several hours of my life wasted.  
 
So anyway...I had to send them a Paypal receipt and the Ebay auction info and I got my account set back up.  And for some reason they let me keep the cards.  
 
So to make a long story short, don't buy from this guy and try not to call Customer Service if you can help it.    
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Re: Magic Online Fraud
« Reply #1 on: May 13th, 2005, 1:07am »
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so you dealt with him on ebay.
Can you get his details for me?
 
Adress, name etc.
 
« Last Edit: May 13th, 2005, 1:07am by AXIOS » IP Logged


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Re: Magic Online Fraud
« Reply #2 on: May 13th, 2005, 5:56am »
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sorry to say that u have to went throught all these troubles. i remember a friend of mine told me to try and play on MTGO, but i just didnt feel like it. cuz im a kind of guy that like to play w/ the psychical card. anyway, i guess this is one of the reason why i dont play on MTGO. †hopefully, everything goes well for u in the near future. but then again i might try it out after i  
hear more good news about this.
« Last Edit: May 13th, 2005, 5:57am by AllHallowsEVE » IP Logged
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Re: Magic Online Fraud
« Reply #3 on: May 13th, 2005, 6:59am »
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So anyway...I had to send them a Paypal receipt and the Ebay auction info and I got my account set back up.  And for some reason they let me keep the cards.

If you were on hold for hours on end, it seems like letting you keep the cards was the least they should have done.  Indeed, giving you a free Sliver Queen for your troubles seems fair.
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Re: Magic Online Fraud
« Reply #4 on: May 13th, 2005, 9:06am »
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I am freak_of_magic and Mischa1979 on MTGO. I don't understand why MTGO would say I use a stolen credit card? My credit card is perfectly in order. I'm at work now so I can't log into MTGO. I'll try tonight maybe they have suspended my Mischa1979 as well. That will be an expensive phonecall to the States from The Netherlands.
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bigfatkitty
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Re: Magic Online Fraud
« Reply #5 on: May 13th, 2005, 11:51am »
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on May 13th, 2005, 9:06am, Mischa1979 wrote:
I am freak_of_magic and Mischa1979 on MTGO. I don't understand why MTGO would say I use a stolen credit card? My credit card is perfectly in order. I'm at work now so I can't log into MTGO. I'll try tonight maybe they have suspended my Mischa1979 as well. That will be an expensive phonecall to the States from The Netherlands.
That's just the information they gave me.  If it's untrue, you definitely have a bone to pick with them.
 
As far as our transaction went, it was great, easy and fast.  If it wasn't for the 'after the sale experience' with WOTC, I'd say I'm perfectly happy with our deal.
 
If you've been wrongly accused, I apologize.  If you did do this, I want my time back!   Angry
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Re: Magic Online Fraud
« Reply #6 on: May 13th, 2005, 6:44pm »
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GREAT! All my accounts are blocked! I emailed wizards the following:
 
Magic Online User Name: Spell_Maker, Mischa1979, Premious, Ev3nfl0w
First name: Mischa
Last name: de Jong
Shipping and billing address associated with the account: ********
Email Address on your account: *********
First and last four digits of the credit card used to purchase the account:  **** ****  
Full description of your problem
I have got a very disrupting message from someone that bought some cards from me of Ebay. His account has got suspended because he traded with me (Mischa1979). He contacted Wizards by phone and they told him that Mischa1979 (my account) has bought from Wizards with a stolen credit card. I am so very very angry about this!!!! I canít even describe how angry I am! If there is one person in the world how has never ever stolen it is me. Now ALL my accounts have been disabled. I have 2 trade accounts which are Mischa1979 and Ev3nf0w. The Ev3nfl0w I bought from an other person at Ebay. I have 1 collecting and playing account which is Spell_Maker and 1 foil account which is Premious. Iíve pumped over $10.000,- of my OWN money into MTGO and all is lost now. I want to now how Wizards has got the information that my credit card has been stolen? Because if you check the card with my bank account you can see that the card is completely legal and safe. I want to contact Wizards but I donít know from what country this number is ( 425-204-8069 (All other countries)) because I have to dial first the country number. Please let me know asap whatís going on and whatís the best number I can call? Thank you very much!
Mischa
 
 
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ende73
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Re: Magic Online Fraud
« Reply #7 on: May 13th, 2005, 6:54pm »
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Hello,
 
I am pretty sure you have to dial 001 before that phone number to get to speak to them.
 
I hope you get this solved, this story is amazing  Huh
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bigfatkitty
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Re: Magic Online Fraud
« Reply #8 on: May 13th, 2005, 7:36pm »
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I do have issue with WOTC explaining the stolen credit card deal.  It would have been better for them to say the account was under investigation.
 
They also said Paypal was investigating you as well, but it really seemed strange the Ebay account was still active too if you were being investigated.
 
It's all just wierd.  
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Re: Magic Online Fraud
« Reply #9 on: May 13th, 2005, 9:10pm »
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I would like to keep you up to date. Wizards has replied to my email and I've replied them again. see below:
 
Customer (Mischa de Jong) 05/13/2005 12:06 PM  
 
I've bought the account MattyMcFatty from Max Brin on Ebay auctionnumber (Item #5579460165). He can be contacted at [email protected]. I have proof of payment (paypal). I can email the proof of payment if needed. It has paypal Payment Sent ID # 7WA88835V7049763R). I've transfered the cards to my accounts Spell_maker, Mischa1979, Premious and Ev3nf0w. I traded the cards I could use to each account. I left the account MattyMcFatty empty.  
(see below for proof of payment), Hopefully we can sort this out as quick as possible. I'm realy affraid to loose my accounts because they are worth so much money.
 
Dear Mischa de Jong,
 
This email confirms that you, , have paid max2005b ([email protected]) $431.02 USD using PayPal.
 
 
------------------------------------------------------------------------ --------
Payment Details  
 
 
Purchased From: max2005b  
 
Item # Item Title Quantity Price Subtotal  
5579460165 -- MTGO Magic Online -- BIG -- Account- 1800+ CARDS !! 1 $431.02 USD $431.02 USD  
 
 
Shipping & Handling:  
(includes any seller handling fees) $0.00 USD  
Shipping Insurance (not offered) :  --  
 
 
Total: $431.02 USD  
Note: ID = mischa1979 TY  
   
 Response (David C.) 05/13/2005 10:51 AM  
Hello,
 
We are investigating a case of trade fraud involving your account Ev3nfl0w and MattyMcFatty.  On May 11th, your account received a large number of cards from the account MattyMcFatty.  You said in your e-mail that you purchased them off of Ebay.  Do you have any kind of documentation (Paypal receipt, Western Union receipt, etc.) that would show that you paid for these items?  Also, do you have any other documentation that will help clear your account (e-mails, conversation screenshots).  These items would be very useful in our investigation and would go towards clearing your account.  If you should have any questions or concerns please feel free to contact us at your earliest convenience.  Thank you.
 
To login to your account, or update your question please click here.
 
David C.
 
Customer Service Representative
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 7am-6pm PST / 10am-9pm EST  
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Re: Magic Online Fraud
« Reply #10 on: May 13th, 2005, 10:38pm »
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i always said that that online cards idea sucked!
 
real money for virtual cards....
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Re: Magic Online Fraud
« Reply #11 on: May 13th, 2005, 10:39pm »
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on May 13th, 2005, 12:16am, bigfatkitty wrote:
Damn Netherlandians!   Angry

If this is not misha mistake but  amistake of the seller or even WOTC, we Netherlandians can say.
 
 
DAMN AMERICANS!!!  Grin Grin
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bigfatkitty
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Re: Magic Online Fraud
« Reply #12 on: May 14th, 2005, 12:11am »
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He's putting a lot of good effort and details to show his side.  If I had to guess, I'd conclude he is a victim as well.  (Even if he is a Netherlandian.)
 
Damn WOTC!
 
Or as another theory, drugs are legal in Netherlandia.   Embarassed  Maybe he was stoned and stole his own credit card for online Magic Crack.
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Re: Magic Online Fraud
« Reply #13 on: May 14th, 2005, 12:33am »
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I dunno about this.  
MattyMcFatty and BigFatKitty.  Sounds like this Netherlandian is a mental subplot of our friendly Carolina'ian.
A deep mystery here to be sure.
 
I agree with our famous Netherlandian here.
Hey-ho, M-T-G-O has gotta go.
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Re: Magic Online Fraud
« Reply #14 on: May 14th, 2005, 1:49am »
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on May 14th, 2005, 12:33am, silver.paladin wrote:
I dunno about this.  
MattyMcFatty and BigFatKitty.  Sounds like this Netherlandian is a mental subplot of our friendly Carolina'ian.
A deep mystery here to be sure.
 
I agree with our famous Netherlandian here.
Hey-ho, M-T-G-O has gotta go.

 
« Last Edit: May 14th, 2005, 1:49am by AXIOS » IP Logged


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